Last Updated: 17/11/2025

At service.zestkart.in (“we”, “our”, “us”), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our repair and support services.

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1. Information We Collect

We may collect the following information:

a. Personal Information

• Name

• Phone number

• Email address

• Address or service location

• Device details (Laptop/PC/Mobile/Printer)

• Service requirements

b. Technical Information

• IP address

• Browser type

• Device type

• Pages visited on our website

• Cookies and tracking data

c. Service & Repair Information

• Device serial number

• Issue details

• Diagnostic reports

• Service history

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2. How We Use Your Information

We use your information to:

• Process and manage repair/service requests

• Contact you for updates, confirmations, and delivery

• Provide customer support

• Improve our services and website

• Send service-related notifications or offers (only with your consent)

• Maintain internal records

We do not sell, rent, or trade your personal information to any third party.

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3. Data Security

We use industry-standard security measures to protect your information from:

• Unauthorized access

• Modification

• Disclosure

• Loss

While we strive to protect your data, no method of transmission over the internet is 100% secure.

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4. Cookies

Our website may use cookies to:

• Enhance user experience

• Improve website performance

• Analyze website traffic

You may disable cookies in your browser settings, but some website features may not work properly.

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5. Sharing Your Information

We may share information only with:

• Trusted technicians working on your device

• Delivery partners for pickup/drop services

• Legal authorities if required by law

We never share information with marketing companies or unauthorized parties.

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6. Data Retention

We retain your information only as long as:

• Necessary for service completion

• Required for legal or tax purposes

• Needed for customer service and warranty claims

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7. Third-Party Links

Our website may contain external links. We are not responsible for the privacy practices or content of those websites.

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8. Your Rights

You have the right to:

• Request a copy of your stored data

• Update or correct your information

• Request deletion of your personal data

• Opt-out of promotional messages

To request any changes, contact us at support@zestkart.in or the phone number listed on our website.

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9. Children’s Privacy

Our services are not directed toward children under 13. We do not knowingly collect information from minors.

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10. Updates to This Policy

We may update this Privacy Policy occasionally. Updated versions will always be posted on this page with a revised date.

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11. Contact Us

If you have any questions regarding this Privacy Policy, you may contact us:

📩 Email: support@zestkart.in
📞 Phone: 80884 55991
🌐 Website: service.zestkart.in